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Monday, 6 March 2023

[New post] Grantee Report: Service Quality and Productivity Gainsharing workshop, 28–30 November 2022, Virtual Session

Site logo image APO Grantees Forum posted: " The workshop explained the gainsharing concept and frameworks to enhance service quality for customers and provide rewards to employees for improved productivity. It examined case studies of productivity gainsharing applications in organizations to e" APO Grantees Forum

Grantee Report: Service Quality and Productivity Gainsharing workshop, 28–30 November 2022, Virtual Session

APO Grantees Forum

Mar 7

The workshop explained the gainsharing concept and frameworks to enhance service quality for customers and provide rewards to employees for improved productivity. It examined case studies of productivity gainsharing applications in organizations to enhance the quality of their service.

The Workshop was held for three (3) days via Zoom. The sessions comprised of presentation by the resource persons, group discussions, and other learning methods. The topics discussed during the three (3) days of the Workshop are as follows:

➢ Day 1 (28 November 2022)

  1. Enhancing Productivity: Do Rewards Beyond Salary Matter?
  2. How Does Productivity Gainsharing Differ from Profit Sharing?
  3. Productivity Gainsharing: A Success Story
  4. The Role and Benefits of Gainsharing in Enhancing Organizational Productivity
  5. What Are the Benefits of Productivity Gainsharing to Your Organization?

➢ Day 2 (29 November 2022)

  1. Productivity Gainsharing Schemes for Service Quality Improvement
  2. What are Critical Success Factors of a Productivity Gainsharing Scheme?
  3. Design and Implementation of Gainsharing Plans
  4. What are the Core Elements to Design and Implement a Productivity Gainsharing Plan?

➢ Day 3 (30 November 2022)

  1. Productivity Gainsharing: A Case Study
  2. Productivity Gainsharing Implementation: A Case Study
  3. Productivity Gainsharing in Public-Sector Organizations: A Case Study

The objective(s) of attending the project and relevance of the project to the participant's work or to the work of his/her NPO or organization

I am part of the Productivity Enhancement Division (PED) of the DBM-SPIB. The division is primarily in charge of the formulation of policies, standards, guidelines, and other measures to enhance efficiency and productivity in government, as well as conduct productivity enhancement-related studies and survey of significant productivity improvement measures in government.

My attendance to the workshop is aligned with my functions as PED staff, since we also have to be aware of productivity enhancement innovations being used in other sectors for possible benchmarking in the government. Gainsharing is one of such innovations implemented in other sectors, such as manufacturing. Attending this workshop would enable me to understand productivity gainsharing in depth and see the feasibility of its adaption in the Philippine government.

Evaluation of the project, including comments on whether the objective(s) were met

All in all, the workshop was handled and organized well. I also commend the APO Secretariat for choosing resource people who are credible and very knowledgeable on the subject. Dr. Joshi and Dr. Sawang are both professors who extensively study gainsharing, while Mr. Ezaki was able to deepen the discussion during the workshop as well, through his insights as a practitioner of such productivity enhancement measures.

However, one of my key takeaways from this workshop is that gainsharing is not as easy to implement in government agencies as with private organizations, which is something also admitted by one of the speakers. At the onset, productivity in itself is computed through the monetary valuation of the inputs used and outputs (i.e., goods and services) provided by a certain organization. Relatedly, the provision of productivity gainsharing incentives generally depends on savings in operational costs due to increased productivity.

Main benefits derived from the project and how it can be applied or shared for wider dissemination in your organization/ country

While I deem that the implementation of productivity gainsharing in the public sector is not as easily implementable, I think that aspects of it such as having stringent criteria in granting incentives that are aimed at enhancing productivity, could be applied in the government.

Suggestions for improvement to the deputing/receiving organizations and countries

I think that overall, the workshop was organized and handled well and the flow of discussion went smoothly.

Submitted by:

Jessica Regina Olaivar
Budget and Management Specialist II
Department of Budget and Management
Email: jolaivar @ dbm.gov.ph

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