Glitch hits Viber hit hacker
By J.Lo
"CAMS is working well in detecting problems and in protecting consumers from cybercriminals," Cybercrime Investigation and Coordinating Center (CICC) executive director Alexander Ramos said CICC issued public alert after glitches were discovered in messaging platform Viber, resulting in failed attempts to send video and file transfers among users.
CICC's recently established Consumer Application Monitoring System (CAMS) detected glitch.
"We have detected continuous failed attempts to send video and file transfers using Viber system in multiple cities covered by CAMS platform both domestically and internationally while messaging and voice calls have been successful, we cannot be certain at this point in time what is happening on Viber, but we are currently requesting information from Rakuten,"CICC deputy executive director Mary Rose Magsaysay told media.
House of Representatives has approved on third and final reading bill institutionalizing refund mechanisms for telecommunications service outages.
With 278 votes, lower chamber passed House Bill 9021 or "Refund for Internet and Telecommunications Services Outages and Disruptions Act" during plenary session.
Public telecommunications entities (PTE), including internet service providers (ISP), shall be mandated to "provide refund credit to customer, or adjust customer's bill, who was adversely affected by Internet service outage or interruption for an aggregate period of 24 hours or more, within a month."
Measure also requires PTEs to do so on "pro-rated basis."
Refund is not warranted if reason for outage is scheduled maintenance, but consumers should be notified 48 hours prior.
Accumulated service disruption should not exceed 48 hours in a month whether due to " fortuitous event or acts of third party or subscriber."
Fortuitous event pertains to "act of God" or natural occurrences and an "act of man" such as cyberattacks and deliberate or accidental damage to telecommunications facilities by third parties, among others.
PTEs and ISPs concerned shall apply bill adjustment, "automatically, without need of demand from subscriber, after standard process but shall not preclude consumer from filing complaint to appropriate administrative or quasi-judicial agency for disputes regarding refund or bill adjustment amount."
Refund credit should also be granted to customers who are subscribing to service on pre-paid basis."Stable internet is tantamount to basic human right nowadays given its many applications make life easier," said House Speaker Martin Romualdez
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