Here's an interesting (for me) read on something we usually assume could be improved by means of technology - transit fare collection: Unseen Japan (May 27, 2024) "Japan Railways tried replacing tickets with tech., It didn't go well," Medium.com, http… Read on blog or Reader Caught (up) in traffic Read on blog or Reader Conventional vs. hi tech – the case of train tickets d0ctrine June 11 Here's an interesting (for me) read on something we usually assume could be improved by means of technology - transit fare collection: Unseen Japan (May 27, 2024) "Japan Railways tried replacing tickets with tech., It didn't go well," Medium.com, https://unseenjapan.medium.com/japan-railways-tried-to-replace-tickets-with-tech-it-didnt-go-well-1e151f9a400f [Last accessed: 6/10/2024] To quote from the article: "So what went wrong? Some experts say that JR East's major fault was forcing a cutover to online and automated systems before those systems were ready for prime time." As with others like this that seek to 'disrupt' the conventional or status quo, a hastily implemented system will likely face trouble and a barrage of complaints from users. This would be especially true if the current-old system is already efficient and requires only minor tweaking or improvements and an abrupt phase out or scale down of the old is not necessary. - Comment Like You can also reply to this email to leave a comment.

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