Steffi Santana, co-founder of the popular merienda chain Lola Nena's, issued an apology after receiving backlash for a promotional video showing her team having a working lunch meeting. The video, posted on social media, sparked criticism from netizens who felt that lunch breaks should be free from work discussions.
In an Instagram statement, Santana acknowledged her mistake, expressing regret for her "careless" and "irresponsible" actions. She explained that the meeting involved high-level management, who have flexible work hours, but emphasized the importance of maintaining healthy work-life boundaries.
"I failed to show love, care, and respect in the video, and I am sorry," Santana said, adding that she understands the frustrations expressed by viewers. She took full accountability and admitted she still has a lot to learn as a business owner.
The now-deleted video showed Santana discussing business goals with her team during their lunch break, which led to widespread criticism online. Santana concluded by reaffirming her commitment to better leadership practices moving forward.
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