Grab to comply refund order
By Nidz Godino
"It is unacceptable that full amount has not been refunded yet…of course, it's impossible that Grab is not earning money for exorbitant fees they have been collecting from passengers," Gabriela party-list Rep. Arlene Brosas said. additional P9 million in fines imposed by Philippine Competition Commission should not have surprised Grab given its history of non-compliance.
Progressive women's group Gabriela has called out ride-hailing app Grab Philippines for allegedly repeatedly disregarding compliance with government's 2019 refund order.
As of April 2022, Grab has refunded only 73.80 percent of P25.45 million company owes its customers.
"Grab's continued non-compliance is cause for concern, especially since it currently holds up to 95 percent of local market," she said. Brosas proposed "more stringent measures be imposed against Grab" as it retains its dominant position in transport network vehicle service market. "A private corporation such as Grab Philippines can easily raise its prices by taking advantage of lack of reliable and safe transportation options," she said.
"Hopefully, this will serve as wake-up call for government to prioritize needs of people," Brosas concluded.
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